Refund policy

RETURN & REFUND POLICY

At Chic Elan, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the terms below.

7-Day Return Policy

You can request a return within 7 days from the date of delivery if the product meets the following conditions:

• The item is unused, unworn, and unwashed.
• All original tags and labels are attached.
• The product is returned in its original packaging.
• The item is free from stains, perfume, damage, or any signs of use.

IMPORTANT – UNBOXING VIDEO REQUIRED

To be eligible for a return, replacement, or refund for a damaged, defective, missing, or incorrect item, customers must record a clear, uninterrupted unboxing video from the moment the sealed package is opened until the product is fully visible.

The unboxing video should clearly show:
• The sealed package before opening.
• The shipping label with the order details.
• The complete unboxing process without any cuts or edits.
• The condition of the product and all items received.

Claims for damaged, defective, missing, or incorrect products may not be accepted without a valid unboxing video.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products purchased during sale, clearance, or promotional offers.
• Gift cards.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Items returned without original tags, packaging, or accessories.
• Products that have been used, washed, altered, or worn.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing us with:

• Your Order Number
• Clear photos of the product
• A clear unboxing video
• Photos of the outer packaging and shipping label

After verification, we will arrange a replacement or process a refund, as applicable.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:
• Refunds will be processed to your original payment method.
• Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Return Shipping

• If the return is due to a damaged, defective, or incorrect product, Chic Elan will bear the return shipping charges.
• For all other eligible returns, return shipping charges may be deducted from the refund or borne by the customer.

How to Request a Return

To initiate a return, please contact our customer support with:

• Order Number
• Registered Email Address
• Reason for Return
• Unboxing Video
• Photos (if applicable)

Email: info@chicelan.com
Whatsapp: +918882130155
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

By placing an order with Chic Elan, you agree to this Return & Refund Policy.