Terms of service

Last Updated: June 28, 2026

Welcome to Chic Elan. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products & Pricing

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, errors may occasionally occur. Chic Elan reserves the right to correct any errors, update information, or cancel orders if any information is inaccurate without prior notice.

3. Order Acceptance

After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, suspected fraudulent activity, or any other valid reason.

4. Payments

We accept secure online payments through authorized payment gateways. Your payment information is processed securely, and Chic Elan does not store your complete payment details.

5. Shipping & Delivery

Delivery timelines are estimates and may vary depending on your location, courier service, weather conditions, public holidays, or unforeseen circumstances. Delays beyond our control do not make us liable for compensation.

6. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy. Please read our policy before making a purchase.

7. Unboxing Video Requirement

For claims related to damaged, defective, missing, or incorrect products, customers must provide a clear, uninterrupted unboxing video showing the sealed package, shipping label, and complete unboxing process. Claims submitted without an unboxing video may not be eligible for replacement or refund.

8. User Responsibilities

By using our website, you agree not to:

• Provide false or misleading information.
• Use the website for any unlawful purpose.
• Attempt to interfere with the website's security or functionality.
• Copy, reproduce, or misuse our content, images, logos, or designs without written permission.

9. Intellectual Property

All content on this website, including logos, product images, graphics, text, designs, and other materials, is the property of Chic Elan and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

Chic Elan shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the purchased product.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

13. Changes to These Terms

Chic Elan reserves the right to update or modify these Terms of Service at any time without prior notice. Any changes will become effective immediately upon being posted on this website.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: support@chicelan.com

Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)

By accessing this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.