Shipping policy

SHIPPING POLICY

Last Updated: June 28, 2026

Thank you for shopping with Chic Elan. We are committed to delivering your order safely and on time. Please read our Shipping Policy before placing your order.

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders are not processed or shipped on Sundays or public holidays.
• During peak seasons, sales, or festivals, order processing may take slightly longer.

2. Shipping Time

Estimated delivery timelines:

• Metro Cities: 3–5 Business Days
• Other Cities & Towns: 5–7 Business Days
• Remote Locations: 7–10 Business Days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

• Free Shipping on all prepaid orders.
• Cash on Delivery (COD) charges, if applicable, will be displayed at checkout.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email and/or SMS with your tracking details. You can use the tracking number to monitor your shipment.

5. Delivery Attempts

Our courier partners will make multiple delivery attempts. If the delivery is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us.

6. Incorrect Shipping Address

Please ensure that your shipping address and contact details are accurate before placing your order. Chic Elan is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delayed Deliveries

While we strive to deliver your order within the estimated timeframe, delays may occur due to weather conditions, natural disasters, strikes, public holidays, courier issues, or other events beyond our control. We appreciate your patience in such situations.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, missing, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

• Order Number
• Clear, uninterrupted unboxing video
• Photos of the product
• Photos of the outer packaging and shipping label

Claims submitted without an unboxing video may not be eligible for replacement or refund.

9. Cash on Delivery (COD)

• COD is available on selected PIN codes.
• Chic Elan reserves the right to disable COD for certain locations or orders based on operational requirements.
• Please keep the exact amount ready, if possible, to ensure a smooth delivery experience.

10. Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@chicelan.com

Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)

By placing an order with Chic Elan, you agree to this Shipping Policy.